Whilst we try to get as close as possible to the product images, all products are subject to availability. In the event of some of the contents not being available we reserve the right to substitute a product with an equivalent value alternative without notice.
Deliveries are between 8AM and 8PM, order by 1pm for same day local delivery. If you request a time we will endeavour to accommodate it but we cannot guarantee specific times. Please note that if there is no response at the recipient’s address we will attempt to leave the order with a neighbour, we will also post a calling card advising the recipients of which neighbour the order was delivered to. In the event there is no response from both the recipient and the neighbour, the item may be left at the property if the driver can find a location deemed safe at the property. The recipient will then be advised to where it has been left.
You can request for the items not to be delivered to a neighbour or left at the property in a safe place. In this case we will return the items back to the shop for collection. A card will again be left to advise the recipient of the location of their order.
In the event that the items are for a funeral, we will guarantee to deliver the funeral items at least 2 hours prior to the service. This is providing the order is placed 2 days before the service. If you have or are going to place an order within 2 days please contact us via phone or email to check availability. Our contact details can be found at the top and bottom of all pages.
We offer free local delivery on all orders over £25, this is limited to SS11 & SS12 postcodes only. All other areas will have dedicated delivery charges which will be presented at checkout.
We shall not accept liability for failing to deliver due to an act of god including fire, flood, storm, earthquake, any natural disasters or disasters of any other kind that is out of our control. Prices may vary at certain times of the year which is usually Christmas, valentines day, mothers day and easter due to the higher than normal wholesale price of flowers.
Orders for Monday must be placed by 2PM Saturday. We do not deliver Sundays except Mother Day which has an extra charge. We also do not deliver on Bank Holidays.
All of our flowers are guaranteed for at least 5 days providing all care instructions have been adhered to. In which case a full refund or replacement can be offered.
Who we are
Our website address is: https://angelasflorist.co.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
We share anonymous data from website analytics with Google. This allows us to maintain statistics and other data about our website visitors. If you place an order we may need to share your data with a third party called Eflorist. This helps us to fulfil orders beyond our local delivery regions.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.